Returns & Exchanges
We want you to love your gear, which is why we offer a 90-day return policy on most items to ensure you have the right equipment for your next adventure. Whether you shopped online or at one of our community hubs, we make the process simple and transparent.
Verify Eligibility
Ensure your items are in new, sellable condition with original packaging and tags attached within 90 days of purchase.
Initiate Your Return
Visit our online portal to print a prepaid shipping label or bring your gear directly to any Sports Basement retail location with your order confirmation.
Package Your Gear
Securely pack the items in their original shipping box or a similar container, making sure to include your packing slip or proof of purchase.
Receive Your Refund
Once our warehouse receives and inspects your return, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing